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     <h1>Social CRM & Big Data Seminar 2013</h1>
	 </div>
	</div>
	
   	<div id="kruimel"><a href="/">Home</a> &raquo; Social CRM & Big Data Seminar 2013</div>

	<h2>Big Data, Sociale Media &amp; Customer Relationship Management</h2>
<p>Tijdens dit interactieve seminar bespraken we de laatste inzichten, methodes en technieken voor het implementeren van een succesvolle social crm strategie.Tijdens het seminar werd ingegaan op hoe organisaties social onderdeel kunnen maken van hun klantstrategie, het opzetten en managen van <strong>sociale (klant)communities</strong>, toepassen van <strong>big data</strong>, co-creatie, hoe organisaties social media communicatie kunnen integreren met marketing, sales en service, en hoe afdelingen/verantwoordelijken onderling om moeten gaan met informatie en social analytics. Bekijk het volledige <a href="http://www.scrmevent.cluster28.e-active.nl/programma.html">programma</a> en <a href="http://www.scrmevent.cluster28.e-active.nl/voor-wie.html">voor wie</a> het seminar is samengesteld.</p>
<p><strong>Dank voor GreenBerry, KLM, giffgaff en Beeckestijn Business School voor de uitvoerige presentaties en inkijk die jullie hebben gegeven. Tot volgend jaar!</strong></p>"
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